Case study

One shared queue, instead of a spreadsheet only one person could open

An independent school in Jersey.

WorkflowReporting
The problem

Everyone ordering their own stationery, their own way

Work was tracked in a spreadsheet only one person could access at a time. Lots of work was being distributed across the team, but tracked poorly - no shared visibility into what was outstanding or who was carrying what.

The approach

One stock record, not five separate habits

A work allocation tool that lets users drop emails in straight from their inbox. Work is distributed across the team through claims, so more than one person can see and act on the queue at once.

The outcome

Less wastage, lower cost, and real visibility

Outstanding work and workloads are now visible at a glance, reported directly from the system, instead of buried in a spreadsheet only one person could open.

Have a process problem?

If something in your business still runs on paper, spreadsheets held together with formulas, or a process only one person understands, that's exactly the kind of problem Soutchi builds for.

Talk about your project